Reconstructing a customer history in five years
Supervisors rarely ask for a single PDF. They ask whether you can reconstruct how a customer was onboarded, what they did, and how complaints were handled — across years and systems.
We treat reconstructability as the audit test. If retrieval depends on a person who left last quarter, the recordkeeping claim is weaker than the policy suggests. Map the path, sample it, and write down who can still run it.